Admin Overview

Real-time system health and operational metrics

AI Resolution Rate

vs 91.1% last month

94.2%

3.1%

Avg Response Time

vs 1.6s last month

1.4s

12%

Active Conversations

Live right now

1,247

8.3%

Knowledge Health Score

Excellent

1,284

Articles

91%

Coverage

23

Gaps

Review Knowledge Gaps

Recent Approvals

2 pending

Refund Policy Update

Billing·2 min ago

Sarah K.approved

Shipping Delay Response

Logistics·15 min ago

James T.approved

Account Recovery Steps

Security·32 min ago

Pendingpending

Product Compatibility FAQ

Technical·1 hr ago

Maria L.approved

Subscription Cancellation Flow

Billing·2 hr ago

Pendingpending

View all knowledge gaps